Privacy Policy

Creliant Software Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at 8th Floor, Baner Biz Bay, Laxman Nagar, Baner, Pune, Maharashtra 411045 (hereinafter the “Company”, “CrelioHealth”, “Creliant”, “us”, “we” or “our”) values your privacy and is committed to protecting it. This Privacy Policy describes how the Company collects, uses, maintains, and shares information about you (“User” or “you”) when you interact with us on our website and mobile application, and when you use or access our Services or SaaS offerings.

Please read this Privacy Policy carefully. Your use of or access to the Services (as defined below) constitutes your agreement to this Privacy Policy. If you do not agree with our policies and practices as described herein, please do not use the Services offered by the Company.

Applicability

This Privacy Policy applies to your access to and use of the CrelioHealth platform and mobile application, which together provide the Services.

Types of Information We Collect

We may collect the following types of information from you, directly and indirectly, including but not limited to when you visit our website or mobile application, register on the site or mobile application, respond to a survey, fill out a form, or engage in other activities, services, features, or resources we make available.

Google Single Sign-On (SSO)

We provide an option for Users to log in using their Google account. If you choose this option, we will collect your email address from Google solely to authenticate your identity and provide access to our Services. This information is used exclusively for login purposes and is not shared with third parties except as required to provide our Services. You may revoke our access to your Google account at any time via your Google account settings. You are responsible for maintaining the security of your Google account and for any activity performed using Google SSO.

Personally Identifiable Information

We may request Personally Identifiable Information as appropriate, which may include, but is not limited to, your name, email address, residential address, and phone number.

Sensitive Personal Information

We may request Sensitive Personal Information, which may include, but is not limited to, financial information (such as preferred banking channels, payment methods, and card details), diagnostic reports, and other medical information.

Non-personally identifiable information

We may collect non-personal identification information about Users whenever they use our Services. Non-personal identification information may include browser name, device type, technical information about Users’ means of connection to our website or mobile application (such as operating system and internet service provider), and other similar information.

Web browser cookies

We may use “cookies” to enhance the User experience. Your web browser places cookies on your device for record-keeping and sometimes to track information. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, some features or functionalities of the website or mobile application may not function properly.

Geolocation Information

We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device settings.

Purpose of collection of information from Users and how we use such information

We may collect and use Users’ personal information for the following purposes:

  • To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience: We may use aggregate information to understand how our Users as a group use the Services and resources provided on our website or mobile application.
  • To improve our website and mobile application: We may use feedback you provide to improve our products and services.
  • To process payments: We may use the information Users provide when placing an order only to provide service for that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To run a promotion, contest, survey or other website or mobile application feature: To send Users information they agreed to receive about topics we think will interest them.
  • To send periodic emails: We may use your email address to send information and updates, and to respond to inquiries, questions, and other requests. If you opt in to our mailing list, you may receive emails that include company news, updates, or related product or service information. If at any time you would like to unsubscribe from future emails, you may do so by contacting us via our website or mobile application.
  • To assist with order management: We may use location data from the Phlebotomists app to share approximate ETA and distance when phlebotomists are on their way to fulfill an order. The information shared is used to assist our clients and customers with order status confirmations, delivery notifications, order alerts, and refunds where applicable.

How we protect your information

  • The information you provide to us will be maintained in a secure manner, subject to disclosure in accordance with this Privacy Policy, our Terms and Conditions, and any license agreement you may enter into with us. The Company’s databases are stored on secure servers with appropriate firewalls. Communications on our website are secured using 256‑bit encryption. Your information is maintained by CrelioHealth in electronic form on company equipment and on the equipment of its employees. Such information may also be converted to physical form from time to time if required to render Services.
  • CrelioHealth takes reasonable precautions to protect your personal information online and offline, implementing managerial, technical, operational, and physical security controls commensurate with industry standards and the nature of the information collected.
  • To use the Services, you may be required to create a user account (“User Account”), which will be protected by a username and password that you provide. No administrator or employee at CrelioHealth will have knowledge of your password. You must protect against unauthorized access to your User Account, password, computer, and mobile device. Log off from your User Account when finished. The Company does not accept liability for unauthorized use of your account and password. You are solely responsible for all acts performed under your User Account. If you suspect unauthorized use of your account, you must immediately notify the Company by emailing info@livehealth.in. You may be liable to indemnify the Company for any loss suffered due to unauthorized use of your User Account and password.

Disclosure

  • CrelioHealth makes user information accessible to employees, agents, partners, and third parties only on a need-to-know basis and binds its employees to strict confidentiality obligations.
  • CrelioHealth assists doctors, technicians, and patients in maintaining and organizing information. Accordingly, CrelioHealth may retain and submit records to appropriate authorities, doctors, or patients who request access to such information.
  • Notwithstanding the above, CrelioHealth is not responsible for the confidentiality, security, or distribution of your Personal Information by partners and third parties outside the scope of our agreements with them. CrelioHealth is also not responsible for breach of security or actions of third parties or events beyond its reasonable control, including but not limited to acts of government, computer hacking, unauthorized access to computer data and storage devices, computer crashes, encryption breaches, or poor internet or telephone service.
  • Sharing Personal Information: Apart from use and disclosure of user information in accordance with this Privacy Policy, our Terms and Conditions, and any license agreement with you, we do not sell, trade, or rent Users’ personal identification information to others. We may share aggregated, non-identifiable demographic information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help operate our business or administer activities on our behalf, such as sending newsletters or surveys. We will share your information with these third parties only for the limited purposes for which you have permitted us.
  • Third-Party Websites: Users may find advertising or other content on our website or mobile application that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our website or mobile application. These sites or services may change frequently and may have their own privacy and customer service policies. Browsing and interactions on any other website are subject to that website’s terms and policies.

Your Rights and Preferences as a Data Subject

Subject to applicable law and the GDPR where relevant, you have the following rights as a data subject:

    1. Right to be informed : You have the right to be informed about how your personal data is collected and used, as described in this Policy.

    2. Right of access : You may request access to the personal data you have provided.

    3. Right to rectification : You may request that we amend or update your personal data if it is inaccurate or incomplete.

    4. Right to erasure : You may request deletion of your personal data.

    5. Right to restrict processing : You may request that we temporarily or permanently stop processing all or some of your personal data.

    6. Right to object : You may object to our processing of your personal data under certain circumstances, including an absolute right to object to processing for direct marketing purposes.

    7. Right to data portability : You may request a copy of your personal data in electronic format and transmit that data to another service provider.

    8. Right not to be subject to automated decision-making : You have the right not to be subject to decisions based solely on automated processing, including profiling.

Changes to this privacy policy

We may update this Privacy Policy at our discretion. When we do, we may post a notice on the main page of our site or send you an email. We encourage users to check this page frequently for changes. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and remain aware of any modifications.

Note: Mobile or messaging consent information (including text messaging originator opt-in data and consent) will not be shared with third parties or affiliates for marketing or promotional purposes.

Your acceptance of these terms

By using this website or mobile application, you signify your acceptance of this Privacy Policy and the Terms and Conditions. If you do not agree to this Policy, please do not use our website or mobile application. Your continued use following the posting of changes to this Policy will be deemed acceptance of those changes.

Grievance Redressal

If you wish to file a complaint regarding privacy obligations, request access to or correction of your information, or report other privacy concerns, please contact our designated Grievance Redressal Officer, Mr. Mukund Malani, at info@livehealth.in. We will address all requests no later than thirty (30) days from the date the request is made.

Terms and Conditions

This Privacy Policy forms part of and should be read in conjunction with the SaaS Services Terms and Conditions and/or any license agreement you may enter into with us.