Image illustrating a lab technician using CrelioHealth’s user-friendly, cost-effective LIMS to improve productivity, maximize ROI, and reduce operational costs

A Better Patient Journey, From Booking To Report

Enhance the patient journey with CrelioHealth's advanced Patient Experience Software. Deliver an exceptional patient experience by streamlining registration, billing, payments, and reporting.

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Trusted by 2500+ Lab Businesses
Medical Lab Leader LIMS High Performer LIMS Momentum Leader Software Advice Software Advice

Simplify Patient Management End-to-End

Cut redundant lab work and manage patients more efficiently with our Patient Experience Management Software. Access our easy-to-use patient portal for smooth booking, patient medical history, and real-time communication to elevate the patient experience.

Single Dashboard to Manage All Bookings

Reduce Redundant Work

Speed up patient registration and cut manual record searches at every step, from appointment booking and payment collection to report delivery. Minimize repetitive tasks & manual entry errors.

Dedicated Phlebo App for Phlebotomists

Intuitive Patient Portal

Let patients book appointments, track test progress, view past medical history, and store documents through a secure web or mobile login.

Status Alerts Live Tracking

Build Patient Trust

Our Patient Communication Platform establishes real-time communication about what you offer. With frequent updates, patients stay connected with you, building loyalty and trust.

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Top Features Of The Patient Experience Platform

Bring offline and online payments into one workflow and establish a dedicated patient portal to facilitate effective communication. Simplify patient management with these advanced features to meet patient expectations at every stage of the patient journey.

Improve The Patient
Booking Experience

With our Patient Experience Software, give patients flexible booking options so registration takes less time than ever.

  • Self-Patient Registration Through Kiosk Mode

    Patient Self-Registration Through Kiosk Mode

    Patients register themselves in a few minutes, so your front desk has fewer entries to make. Prevent long queues and repetitive front-desk work with QR code self-registration.

  • Unique Slot Availability For Booking

    Unique Slot Availability For Booking

    Enables slot booking setup across all centers with customizable controls that auto-schedule appointments in the system. Specify available times, holidays, half days, and working hours. See orders in advance to improve management & plan capacity accordingly.

  • Capture Medical History Of Patients

    Capture Medical History Of Patients

    Maintain clinical compliance at registrations with our Patient Experience Management Software. Reduce redundancy at registration by auto-capturing patients’ medical history with AiReq, insurance history, and other key documents.

Patient booking experience

Seamless Offline & Online Payment Experience

Our Patient Experience Software enables you to provide faster, more convenient payment options for patients, whether they visit a lab or opt for home collection services.

Patient experience payment options
  • Enable Promotions

    Online Payment Integration

    Out-of-the-box payment gateway integration with zero effort. Ensure cashless transactions for all types of orders. Experience secure online payments with our Patient Experience Software.

  • Website Store Integration

    POS Machine Integration

    Integrate a POS machine with the patient experience platform to accept card payment transactions quickly & conveniently, with transactions posting directly to your system without interruption.

  • Automate Patient Feedback Management

    Special Discount Controls

    Keep track of the changes made at any payment collection with complete discount control over time and age demographics or special discount controls for specific criteria.

Dedicated Patient Portal & Patient Communication

Digitize the post-booking experience with report access through a patient portal. Auto-notifications minimize waiting time for report collection using our Patient Communication Software.

  • Calendar Check

    Dedicated Patient Portal & App

    Our Patient Experience Software enables patients to view their reports through a secure patient portal, accessible on the web or in the patient app. With secure access, let patients store bills, insurance papers, discharge papers, and other health documents.

  • Bell Dot

    Auto-Notify Important Info

    Automate appointment reminders, test status alerts, payment notifications, and reminders for unpaid bills. Our Patient Experience Software also enables you to deliver reports online through WhatsApp integration, SMS, and email.

  • Bell Dot

    Patient Health Trends

    Let patients understand their health trends over time with interesting graphs and clinical record explanations with color codes.

Patient booking experience

Simplify Patient Acquisition At Scale

Acquire patients through engaging value offerings, targeted outreach, and personalized services to increase patient satisfaction and retention with our Patient Experience Software.

Patient experience payment options
  • Enable Promotions

    Enable Promotions

    Build your lab’s online presence with easy-to-set-up promotions. Promote personalized health packages with a shareable link on social media, email, and WhatsApp.

  • Website Store Integration

    Website Store Integration

    Turn your lab’s website into an online store, and collect payments and bulk orders online. Use custom themes, color codes, and slot control options on our Patient Experience Software.

  • Automate Patient Feedback Management

    Automate Patient Feedback Management

    Our Patient Experience Management Software allows you to auto-collect patient feedback through report footer links, apps, and more, enabling you to improve service delivery.

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What's More in Our Patient Experience Management Platform?

Provider Portal

Language Localization Capability

Utilize our Patient Experience Software to deliver reports in your patients’ language. For example, a right-to-left (RTL) layout with Arabic support is available for labs in the Middle East.

Sample Barcoding

Custom Themes for Branding

Match the platform to your brand with custom themes and color codes. Use white-labeling options for reporting, messaging, and other business communications.

Benefits of Crelio Patient Experience Platform

Government Portal Integration

Creating Secure Health IDs

Smart Reports

Trends Report

Secure Patient Registry

Consent-Based Sharing & Deletion

Designed for Clinical Environments.
Secured for Enterprise Scale.

Responsible AI

AI that keeps clinicians in control

  • AI ResponsibilitiesYour data is never used to train public AI models
  • AI ResponsibilitiesAI only accesses the data needed for each task
  • AI ResponsibilitiesLabs own and control their AI-generated outputs
  • AI ResponsibilitiesClinicians review & approve AI-assisted results
HIPAA ISO SOC2 GDPR

Compliance

ISO 27001:2022 certified. SOC 2-aligned controls. HIPAA and GDPR aligned practices.

Data Protection

High-level encryption in transit and at rest.

Infrastructure

Secure cloud access for teams worldwide, with continuous monitoring.

Access Control

Role-based access, SSO, and scoped permissions.

Secure Integrations

Secured HL7, FHIR, and API connections.

Audit Trails

Every user action and result change, including who, what, and when.

What Our Customers Often Say About Our
Patient Experience Platform

Earlier, registrations were done manually. Later, CrelioHealth integrated with NH263, which streamlined the registration process. We can now register patients simply by fetching their insurance number and suffix. Insurance calculations are efficiently managed by creating price lists and entering the respective test quantities.

Noble Z.IT Business Applications Graduate Trainee, Zimbabwe

The best things about CrelioHealth are that it is integrated with our LIS, which helps us a lot. It interfaces with our machines. The software offers an end-to-end patient digital experience and digital delivery of reports to our patients.

Gopi K.IT Executive, India

CrelioHealth LIMS has widely benefited us in controlling leakages and improving patient experience by using a mobile application; our staff also work from a remote location.

Dr. Abhinav W. Administrator, India

Explore More Ways To Use CrelioHealth

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Patient Access to Lab Results: A Compliance Guide for US Labs

Over the last 5 years, the regulatory framework governing patients’ access to their own lab results has evolved significantly.

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Welcome to The 30-Second Lab with CrelioHealth AI Requisition- Unlock New Speed

In the relentless pace of modern healthcare, every wasted minute is a missed opportunity for better patient care.

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Your Patient Experience FAQs

Online booking is just an appointment calendar. A patient experience platform manages the entire journey, including registration, insurance verification, payments, test status updates, and report delivery. Patients book once, and their data persists, and you can communicate with them across channels at every stage. It reduces duplicate registrations and gives you a single view of each patient across all your centers.

Yes. The platform connects to most billing and practice management systems via API. Payment information flows back to your billing module automatically - no duplicate entry, no reconciliation headaches. If your system isn't pre-integrated, our API team can build a connector. Either way, one payment transaction, one record.

Appointment reminders sent 24 hours before a booking via SMS or WhatsApp cut no-shows by 15-25% in most labs. Patients who can't make it get a one-click reschedule link instead of skipping silently. You know in advance which slots are open, so you can manage capacity better and run your schedule tighter.

Yes. Patients upload insurance cards and ID during registration or self-check-in at a kiosk. The system stores them securely and flags your billing team for verification. Some labs use OCR to auto-extract key fields. You catch coverage issues before the test runs, not after the patient complains about a bill.

Instead of a staff member filling out forms, patients scan a QR code and enter their details themselves in about 2 to 3 minutes. Their registration data populates your system in real time. The front desk moves from data entry to greeting and sample collection. On high-volume days, one kiosk can handle 50-70 registrations that would have taken a staff member 3-4 hours.

Patients can reschedule or cancel through the portal or app directly, or they can respond to SMS or WhatsApp reminders with their preferred time. The system updates your availability in real time. No back-and-forth calls to your front desk.

Yes. Set up wellness packages, seasonal health checks, or test bundles with custom pricing. Generate a shareable link you can post on your website, WhatsApp, Facebook, or by email. Patients book and pay online. Orders and payments sync directly to your LIS. You can also set time-bound discounts or age-based discounts and track live updates.

Patients store their own reports, insurance papers, discharge summaries, and other health documents securely in one place. They can permit you to access their history for faster registration on the next visit. You reduce form repetition and redundant manual searches. Your audit trail shows exactly who accessed what and when, which supports CAP/CLIA requirements for records management.

CrelioHealth laboratory software background

A Connected Platform To Raise Patient Satisfaction at Every Step of Their Journey

Patient experience shouldn't require juggling separate tools for booking, payments, communication, and reporting. Labs with multiple centers, high-volume test flows, and remote services need one system that grows with them. CrelioHealth consolidates patient management end-to-end so your staff focuses on results, not paperwork.

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