June 25, 2026
Patient Access to Lab Results: A Compliance Guide for US Labs
Over the last 5 years, the regulatory framework governing patients’ access to their own lab results has evolved significantly.
Read moreCrelioHealth For Diagnostics
Best in class Lab Management on Cloud
CrelioHealth PACS
Offer the most simplified radiology reporting experience
Crelio Inventory
Reduce inventory costs by optimizing consumption
AI Operating Layer
Your LIS keeps the record. This layer reads it.
CrelioHealth AiReq
Turn any requisition into a clean order.
Crelio Revenue Guard
Catch billing risk before the claim goes out.
CrelioHealth Smart Reports
Lab results your patients actually understand.
Lab Testing
Common Use Cases
- B2B Lab Management
- Multi-Location Labs
- Home Collection
- Patient Experience
- Provider Portal
- AI Solutions
- AI-TRF Scan
Types of Labs
A Better Patient Journey, From Booking To Report
Enhance the patient journey with CrelioHealth's advanced Patient Experience Software. Enable a high-quality and exceptional patient experience by streamlining registration, billing, payments, reporting, and more with our innovative solutions.
Trusted by 2500+ Lab Businesses
Simplify Patient Management End-To-End
Improve patient management, save redundant lab work, and improve efficiency with our Patient Experience Management Software. Access our easy-to-use patient portal for seamless booking, patient medical history, and real-time communication to enhance the patient experience.
Reduce Redundant Work
Streamline the patient registration process and manual record searching right from patient appointment booking, payment collection, to report delivery and beyond. Reduce the effort & errors from manual and wrong entries.
Easy Patient Portal
Offer a seamless patient booking experience and traceability to see the progress of lab tests, updates on offerings, previous medical history, and storage using a secure patient login on the web and mobile patient portal.
Build Patient Trust
Utilize our Patient Communication Platform to establish real-time communication about your value offerings & updates with your patients and stay connected with them to maintain customer loyalty & boost trust.
Top Features Of The Patient Experience Platform
Enhance the patient booking experience, streamline both offline and online payment options, and establish a dedicated patient portal to facilitate effective communication. Simplify patient management with these advanced features to meet patient expectations at every stage of the patient journey.
Improve The Patient
Booking Experience
With our Patient Experience Software, provide smart & multiple booking options to your patients with customizable features & benefits, easing the patient registration process throughout and taking less time than ever.
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Self-Patient Registration Through Kiosk Mode
Empowers your lab to prevent long queues in the waiting room and repetitive work at the front desk by implementing self-registration through QR code scanning at your lab, referral centers & clinics. This innovative Patient Experience Software feature streamlines the patient registration process.
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Unique Slot Availability For Booking
Our Patient Booking System allows for unique slot bookings across all centers with easy & customizable controls to schedule appointments for specific booking times, showing holidays, half days, and working hours. With our Patient Experience Platform, labs can know your orders in advance, improve management & plan capacity accordingly.
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Capture Medical History Of Patients
Maintain clinical compliance and streamline registrations with our Patient Experience Management Software. Reduce redundancy at registrations by auto-capturing medical history of patients with digital TRF, insurance history, and other key documents.
Seamless Offline & Online Payment Experience
Our Patient Experience Software enables you to provide faster and convenient payment options for patients, whether they visit a lab or opt for home collection services.
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Online Payment Integration
Out-of-the-box payment gateway integration with zero effort to ensure easy & cashless transactions at test bookings for all types of orders. Experience the convenience and ease of secure online payments with our Patient Experience Software.
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POS Machine Integration
Integrate a POS machine with the patient experience platform to accept card payment transactions quickly & conveniently that reflect directly into your system without any interruptions.
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Offline Payments Controls
Improve the cash payment experience with complete discount control over time and age demographics or special discount controls for specific criteria.
Dedicated Patient Portal & Patient Communication
Digitize the post-booking experience with seamless report access through a patient portal. Automate communication & notifications to minimize waiting time for report collection using our Patient Communication Software.
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Dedicated Patient Portal & App
Utilize our Patient Experience Software to enable patients to view their reports easily through a secure patient portal, accessible on the web or patient app. The portal also allows patients to store bills, insurance papers, discharge papers & essential health-based documents easily.
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Automate Communication To Patients
Automate communication to patients with appointment reminders, test status alerts, payment notifications, and messages about bill dues. Our Patient Experience Software also enables you to deliver reports online through WhatsApp integration, SMS, and emails.
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Patient Health Trends
With health history and clinical records, enable patients to understand the changing health trends with color-coded explanations.
Simplify Patient Acquisition At Scale
Keep your patients actively engaged through value offerings, targeted outreach, and personalized services to increase patient satisfaction and retention with our Patient Experience Software.
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Enable Promotions
Improve your lab’s online presence by running an easy-to-set-up personalized & specialized healthcare package using a shareable link on various online communication channels, social sites, and even WhatsApp.
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Website Store Integration
Configure your lab’s website into a store with ease using custom themes, color codes, and slot control options. Easily collect payments online and orders in bulk from your website using our Patient Experience Software.
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Automate Patient Feedback Management
Our Patient Experience Management Software allows you to auto-collect patient feedback through report footer links, apps, and more, enabling you to improve service delivery.
What's More in Our Patient Experience Management?
Language Localization Capability
Utilize our Patient Experience Software to localize your service delivery using report delivery with language support. E.g., an RTL option with Arabic language support is available for countries located in the Middle East.
Custom Themes for Branding
Enable branding by selecting custom themes suitable for your business along with color codes that support your brand. Use white-labeling options for reporting, messaging, and other business communications.
Benefits of Crelio Patient Experience Platform
Government Portal Integration
Creating Secure Health IDs
Smart Reports
Trends Report
Secure Patient Registry
Consent-Based Sharing & Deletion
Built for Clinical Environments.
Secured for Enterprise Scale.
Responsible AI
AI that keeps clinicians in control
Your data is never used to train public AI models- AI only accesses the data needed for each task
- Labs own and control their AI outputs
- AI-assisted results are reviewed & approved by Clinicians
Compliance
ISO 27001:2022 certified. SOC 2 aligned controls. HIPAA and GDPR aligned practices.
Data protection
High level encryption in transit and at rest.
Infrastructure
Secure cloud access for teams worldwide, with continuous monitoring.
Access control
Role-based access, SSO, and scoped permissions.
Secure integrations
Secured HL7, FHIR, and API connections.
Audit Trails
Every user action and result change is logged with who, what, and when.
What Our Customers Often Say About Our
Patient Experience Platform
Earlier, registrations were done manually. Later, CrelioHealth integrated with NH263, which streamlined the registration process. We can now register patients simply by fetching their insurance number and suffix. Insurance calculations are efficiently managed by creating price lists and entering the respective test quantities.
Noble Z.IT Business Applications Graduate Trainee, Zimbabwe
The best things about CrelioHealth are that it is integrated with our LIMS, which helps us a lot. It interfaces with our machines. The software offers an end-to-end patient digital experience and digital delivery of reports to our patients.
Gopi K.IT Executive, India
CrelioHealth LIMS has widely benefited us in controlling leakages and improving patient experience by using a mobile application; our staff also work from a remote location
Dr. Abhinav W. Administrator, India
Explore More Ways To Use
CrelioHealth
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Read moreYour Patient Experience-Related Questions Answered
Online booking is just an appointment calendar. A patient experience platform manages the entire journey - registration, insurance verification, payments, test status updates, and report delivery. Patients book once, their data persists, and you can communicate with them across channels at every stage. It reduces duplicate registrations and gives you one view of each patient across all your centers.
Yes. The platform connects to most billing and practice management systems via API. Payment information flows back to your billing module automatically - no duplicate entry, no reconciliation headaches. If your system isn't pre-integrated, our API team can build a connector. Either way, one payment transaction, one record.
Appointment reminders sent 24 hours before a booking via SMS or WhatsApp cut no-shows by 15-25% in most labs. Patients who can't make it get a one-click reschedule link instead of skipping silently. You know in advance which slots are truly open, so you can manage capacity better and run your schedule tighter.
Yes. Patients upload insurance cards and ID during registration or self-check-in via kiosk. The system stores them securely and flags your billing team for verification. Some labs use OCR to auto-extract key fields. You catch coverage issues before the test runs, not after the patient complains about a bill.
Instead of a staff member filling out forms, patients scan a QR code and enter their details themselves - about 2-3 minutes. Their registration data populates your system in real-time. The front desk moves from data entry to greeting and sample collection. On high-volume days, one kiosk can handle 50-70 registrations that would have taken a staff member 3-4 hours.
Patients can reschedule through the portal or app directly, or they can respond to SMS/WhatsApp reminders with their preferred time. The system updates your availability in real-time. No back-and-forth calls to your front desk. If you have walk-in capacity, the system can flag it automatically and send offers to nearby patients.
Yes. Set up wellness packages, seasonal health checks, or test bundles with custom pricing. Generate a shareable link you can post on your website, WhatsApp, Facebook, or email. Patients book and pay online. Orders and payments sync directly to your LIS. You can also set time-bound discounts or age-based discounts and track uptake in real-time.
Patients store their own reports, insurance papers, discharge summaries, and other health documents securely in one place. They can permit you to access their history for faster registration on the next visit. You reduce form repetition and redundant manual searches. Your audit trail shows exactly who accessed what and when - which satisfies CAP/CLIA requirements for records management.
One Platform To Boost Patient Satisfaction For All Your Patient Touchpoints
Patient experience shouldn't require juggling separate tools for booking, payments, communication, and reporting. Labs running multiple centers, high-volume test flows, and remote services need one system that grows with them. CrelioHealth consolidates patient management end-to-end so your staff focuses on results, not paperwork.