Hassle-Free Home Sample Collection For Patients & Phlebotomists

Phlebotomists use a standard mobile app on their own phone or one you provide. The app uses GPS to broadcast location and status (en route, on-site, completed). Patients see a tracking link that updates every 30 seconds as the tech approaches. You see aggregated location heat maps on your dashboard so you can spot dispatch inefficiencies. It requires nothing beyond the app, no additional hardware.

The LIMS flags the rejection reason (hemolyzed, clotted, insufficient volume, etc.) and the system alerts the patient and phlebotomist immediately. You can assign a recollection visit to the same tech, who now knows exactly what went wrong the first time. This prevents the back-and-forth guessing about why a sample failed.

The algorithm looks at the tech's current location, pending orders in their queue, and drive-time estimates between addresses. When you assign a booking, it prioritizes the nearest phlebotomist with available capacity that day. You can also manually cluster orders by geography and assign them as a batch to keep one tech moving through a neighborhood instead of driving back and forth across town. The dashboard shows your average drive time per visit and travel distance per tech, so you can spot inefficiency.

The Phlebo App is compliant with NABL, CLIA, and CAP. Every action is logged: who collected the sample, when, where, which phlebotomist, which tests, and sample acceptance/rejection criteria. Chain of custody is automated. Phlebotomist licenses and credentials are verified in the system and tracked. All audit trails are available for inspection. The app enforces pre-collection checks (patient ID verification, specimen type confirmation) before the phlebotomist can close the visit. For CAP audits, you can generate compliance reports with a single click.

The home collection module is purpose-built for dispatch and routed visits. For walk-in collection centers, you'd use CrelioHealth's Collection Center module, which manages center-based workflow, check-in, barcode generation, and payment at a kiosk or counter. You can run both simultaneously, some patients book home visits, others come to your center, and both feed into the same LIMS.